- Integrated Logistics: Logistics About Logistical Competency, The Logistical Mission, The Logistical Renaissance, Development Profile.
- Logistical Operations Integration: The Work of Logistics, Integrated Logistics, Operating Objectives, Barriers to Internal Integration, Logistical Performance Cycles, Managing Operational Uncertainty.
- Customer Service: Customer-Focused Marketing, Customer Service Defined, Basic Service Capability, Increasing Customer Expectations, The Perfect Order, Value-added Service, Customer Satisfaction and Success.
- Supply Chain Relationship: Channel Structure, The Economics of Distribution, Channel Relationships, Logistical Service Alliances.
- Marketing Channel Structure: Descriptive Institutional Approach, The Graphic Approach, Commodity Groupings, Functional Treatments, Channel Arrangement Classification.
- Global Logistics: Logistics in a Global Economy, Views of Global Logistics, Global Operating Levels, The Interlinked Global Economy, The Global Supply Chain.
- Logistical Resources Information: Information Functionality and Principles, Information Architecture, Applications of New Information Technologies, Electronic Data Interchange Standards.
- Forecasting: General Forecast Considerations, The Forecast Process, Forecast Techniques.
- Inventory Strategy: Inventory Functionality and Principles, Planning The Inventory Resource, Accommodating Uncertainty.
- Inventory Management: Inventory Management Policies, Management Processes.
- Transportation Infrastructure: Transport Functionality and Principles, Transport Infrastructure, Suppliers of Transportation Services.
- Transportation Regulation: Types of Regulation, History of Transportation Regulation, Interstate Deregulation, Intrastate Regulation, Current Regulatory Issues.
- Transportation Management: Basic Transport Economics and Pricing, Transport Decision Making.
- Warehouse Management: Storage Functionality and Principles, Developing the Warehouse Resource.
- Material Handling: Managing the Warehouse Resource, Material Handling.
- Packaging: Perspectives, Damage Protection, Material-Handling Efficiency/Utility, Channel Integration, Alternative Materials.
- Logistics System Design
- Logistics Positioning: Logistics Reengineering, Reengineering Procedure, Logistics Environmental Assessment, Time-Based Logistics, Alternative Logistics Strategies, Strategic Integration, Logistics Time-Based Control Techniques.
- Integration Theory: Logistics Location Structure, Warehouse Location Patterns, Transportation Economies, Inventory Economies, Least-Total-Cost Design, Formulating Logistical Strategy.
- Planning and Design Methodology: Methodology, Problem Definition and Planning, Data Collection and Analysis, Recommendations and Implementation, Decision Support Systems.
- Planning and Design Techniques: Logistics AD Hoc Analysis, Location Applications, Inventory Applications, Transportation Applications, Enterprise Modeling.
- Logistics Administration Organization: Logistical Organizational Development, Stages of Functional Aggregation, Issues and Challenges, The Management of Alliances.
- Planning, Costing, and Pricing: Operations Planning, Logistical Design Metrics, Pricing.
- Performance Measurement and Reporting: Logistical Measurement, Characteristics of an Ideal Measurement System, Levels of Measurement and Information Flow.